Troy resident Christopher Baines, a single dad, wanted to celebrate his daughter’s tenth birthday in a special way.
“I come from a big family,” Baines says. “We don’t have a party every year but, when Ella turned ten, I thought it would be a great time to get everyone together for a fun celebration.”
Since Baines occasionally took Ella and her friends to Troy Lanes (at Square Lake and John R.) for Saturday afternoon bowling, he watched, with great interest, as the business began major renovations.
“When, in January, I walked into the ‘new’ Troy Escape that had been Troy Lanes, I was totally amazed,” says Baines.
“It was like Disneyland! There is a fantastic arcade, Laser Tag, numerous alleys and – best of all – an attached restaurant with great homemade pizza and many other items: no more bad bowling alley food. And everything is sparkling clean.”
“I decided to have Ella’s birthday at Troy Escape, and it was the best party ever!” Troy Escape general manager, Ryan Pino, is also thrilled with the results of the renovation, which included costs of $1,000,000 for new equipment and $1,700,000 for construction.
“We’ve created a kind of social hub,” Pino says, “where people can come out and go bowling, play in the arcade or Helios-system laser tag den, and enjoy the restaurant – which we label as a ‘gastro pub.’”
The gastropub, Eats and Crafts, is run by executive chef Xavier Delossantos. “I’m excited to be creating a menu that’s different from what you’d expect at a family fun center,” says Chef Xavier, whose favorite current dish is the braised short ribs. “Everything we make is fresh, including the homemade sauce for our four-square, Detroit-style, deep-dish pizza.”
Shrimp-and-Andouille sausage pasta and the pulled pork Cuban sandwich are guest favorites, as are the 24 beers on tap and hand-crafted cocktails, made with garden-fresh herbs, spices, fruits and more.
“Our most popular drinks,” Pino says, “are the blackberry basil mojito and our margarita with hand-squeezed lime juice.”
“For our Saturday and Sunday brunches, which run from 10 a.m. until 2 p.m. and are not buffet-style,” adds Pino, “guests really enjoy our Bloody Mary bar with over 26 ingredients, our orange juice-and-champagne Mimosa towers, and our many omelet and sandwich options.”
Guests looking for a venue for a business meeting, special event — and even art or activity classes — also have many options.
“We have two rooms for events like birthday or bachelorette parties, baby and bridal showers and receptions,” says Pino.
“And what is really unique,” he shares, “is our V.I.P. area, with eight high-tech lanes and special laser light show, with couches and lounge, privacy and space.”
The V.I.P. area is adjacent to a luxuriously appointed “all-purpose” room that has been used for executive seminars; yoga, painting and dance classes; corporate breakfast, lunch and dinner meetings – and more.
“On March 2nd,” Pino says, “we will have had, for admission of five dollars, our first of several comedy shows. We have plans for all sorts of events in the future!”
“There’s nothing like this around,” says Pino. “There’s something for everybody. It’s a one-stop shop for just about any event or group.”
“The best thing about my job,” Pino says, “is watching how much fun everyone is having, from guests to staff. I look forward to coming to work. It’s a great atmosphere, with great people. I’ve got the best job in the world here at Troy Escape.”
1950 E. Square Lake Rd.
Troy, MI 48085
248-879- 8700 troyescape.com
Jeanne Boldt smiles as she strides energetically to her car after an early-morning workout at Troy’s Burn Boot Camp.
“Burn Boot Camp is amazing,” Boldt says. “It gets in your blood. I started last March, and I come here five days a week! In addition to the exercise, you develop strong relationships with the other women, and everyone is very encouraging.”
Head Trainer Kelly Matyniak and Owner Bianca Bahri
“All the women who come here say it is addicting,” says owner Bianca Bahri, who opened her franchise location one year ago in the Troy Pointe Plaza (located on the west side of Rochester Road, north of Big Beaver Road), adjacent to newly-opened Revive Juice Cafe — which Bahri also owns.
Bahri, who earned a business degree from Northwood University, is also a certified holistic health coach and a personal trainer.
“In co-ed gyms,” Bhari says, “I’d see the men using weights and strength training, while the women were mostly working on treadmills and cardio machines. There was total separation, like a grade school playground!”
She adds, “I wanted to have a place for women to work out, not just with yoga and Pilates, but more weightlifting and strength building. And here, we say: ‘I don’t use machines; I am one!’”
At Burn Boot Camp, women of all ages and fitness levels work out side-by-side.
“There’s no need to be afraid,” Bahri says. “This is a fun, comfortable and motivating place. We have women who are super-fit, but we also have women who’ve had knee replacements, some who are in their early seventies – even one who is 27-weeks pregnant.”
Diana Gipe, who is five months pregnant with her second child — and whose fitness success is posted on Burn Boot Camp’s “Transformation Wall’ and company website — enjoys the atmosphere of community. “I’ve been working out all my life,” Gipe says, “but what inspires me to continue to come here is the way we all kind of go through life together, working together at different levels. We all want to see each other succeed.”
Bahri also wants children to learn how important health, exercise and nutrition are.
“Burn Boot Camp is for women only. We have free child care. When the kids see their moms doing a camp workout, the kids say, ‘Mommy! I can do a push-up, too!’”
“And then,” Bahri adds, “they go next door to Revive Juice Cafe wanting wheatgrass shots instead of asking for candy and pop.”
Revive Juice Cafe Menu
Among its many smoothie, raw juice and French-press coffees, Revive offers a kids’ strawberry-banana smoothie called “Mommy, I want a ’moothie!”
“Little Sophia would always come in to Revive,” Bahri grins, “and say, ‘Mommy, I want a ‘moothie!’ So, we named that one for her.”
“Making women – and children — healthier and happier is amazing and worth the struggle of owning a business,” says Bahri, who was on the cover of last May’s Entrepreneur magazine. “The women say, ‘You’ve changed my life!’ You don’t hear that in a lot of businesses.”
“When you lose 50 pounds, like some of our clients do,” Bahri says, “it’s life-changing. It may take longer (than a severe diet), but we do it the right way. It has to be done correctly.”
With fourteen days free and membership that includes monthly, individual meetings on fitness and nutrition goals, as well as daily camps focusing on specific body areas or muscle groups and 45-minute boot camp workouts throughout the day, Burn Boot Camp visitors have the opportunity to make a program that fits their lifestyle.
“It’s a stress-relieving time,” Bahri says, “where you don’t have to think: 45 minutes where a busy college student, a professional, a mom, gets to ‘turn off’ and just focus on the trainer’s voice and on the workout. And, it’s a way to become ‘addicted’ to a healthier – and sustainable – lifestyle.”
Soon after Rowan Daugherty began public school, it was evident that it was not a good fit for her.
“Rowan, who is smart and verbal, was given several labels of dysfunction,” says her mom, Stephanie Daugherty, “and her confidence was shot. She was becoming a different kid.…When my second daughter, Daphne, who treasures books, started school, she was dealing with some challenges when it came to reading and executive neurological function.”
“We knew about Eton,” Daugherty continued, “but my husband and I were afraid of the cost – until we went to an Open House, where we learned we were not alone – and we made it happen. Eton Academy and The Eton Approach have done nothing short of changing our lives.”
Eton Academy, on Melton Rd. near W. 14 Mile Rd. in Birmingham, was founded in 1986 as a full-curriculum, independent, private school for students with learning differences and has over 200 students in grades 1-12.
Pete Pullen, Head of School, describes The Eton Approach as “the culmination of 30 years of teaching students who learn differently.”
“It takes the science, the research, and our successful experiences,” Pullen explains, “for a systemized approach to consistently delivering direct, explicit and multi-sensory instruction.”
“I’m a big cheerleader for Eton Academy and The Eton Approach,” says Daugherty. “Now, a couple of years later, Rowan (now ten) and Daphne (now seven) are thriving. In the past year, Daphne has improved from being able to read five words to 130 words: a 5.5th-grade reading level! And Rowan has blossomed. She is confident, meeting her goals and making new ones.”
“The teachers call, they communicate, they talk to outside therapists,” Daugherty continues. “The girls are really comfortable there, and so am I. Learning is no longer a battle. When I pick them up and ask about their day, they now say, ‘Awesome! Amazing!’ They are being taught how to learn and are given tools that will last their lifetimes.”
Daugherty describes Rowan’s first day at Eton Academy. “Rowan was upset upon arriving and did not want to stay. Mr. Pullen approached and offered to take her for a walk around the school. She took his hand and – though I don’t know what they talked about – when they returned, she was absolutely fine.”
Pullen smiles as he recalls that walk – and his own path to becoming Eton Academy’s Head of School.
“I know it sounds funny,” he says, “but I knew I wanted to be a school principal from the time I was six or seven years old.”
“I was inspired by Dr. Walker, our principal at Mary D. Mitchell School in Ann Arbor,” Pullen says. “He was the kindest, gentlest man I ever met, and he was always helping children.”
After attending Ann Arbor’s Greenhills School, Pullen returned there, while working on his degree at the University of Michigan, to tutor and coach basketball.
“Later,” Pullen says, “the opportunity was presented to teach middle school at Greenhills, so that’s where I began. And when I was there, I thought, ‘This is how schools should teach.’ It left an indelible mark on my philosophy.”
“I then took a detour and coached college basketball for two years at Eastern Michigan University and realized that my true passion is teaching. Though,” he adds, grinning, “I love basketball!”
Pullen then taught and became Assistant Head of School at Detroit’s Friends School and was also Head of School at Herlong Cathedral School before coming to Eton, where he has been for fifteen years.
And Pullen, as well as Eton’s teachers (and the specialists who continually teach those teachers), support staff, and board of trustees, sustain a place where children with learning challenges, and their families, find hope.
It’s a place where each student who walks through their doors is seen as a unique, growing child with amazing abilities, unlimited potential and discoverable ways of acquiring skills, knowledge, self-awareness; where science, compassion and dedication create a community where all can thrive, where all can succeed.
“We are a resource,” says Pullen, “for a student, a person, your child, who is struggling to learn. Everyone here is incredibly committed and passionate. A call to us may be helpful and, even though the school might not be your child’s ultimate home, we also extend tutoring, our learning center, our summer program. Our goal is to help as many students and families as we can, moving them from frustration to flourishing.”
1755 Melton Rd.
Birmingham, MI 48009
Monica Nacianceno never had a Twinkie in her school lunch for dessert – or a Ding Dong, or a Ho-Ho.
She never had a Whoopie Pie or a Keebler cookie.
But every one of her classmates would have traded Monica their lunches for the treats she did have, and some of them begged to do so.
“There were nine of us,” says Monica, “and I’d awaken every morning to the smells of my mother’s baking. She was ahead of her time and made everything from scratch. She wouldn’t buy prepackaged foods because of all the additives.”
“Once,” Monica says, “my mother made the Twinkies I’d begged her for. They were the best ever!”
More than the other children, Monica loved to be in the kitchen. She made her first cake when she was ten.
“And I still haven’t stopped,” she beams.
Now owner of the Fox and Hounds Pastry Den in Troy’s Emerald Lakes Plaza on John R. at Square Lake Road, Monica was already making cakes for friends’ and family events by fifth and sixth grade.
“When I was seventeen,” she laughs, “I took four sheet cakes I’d made to our family reunion. What teenager does that?”
Monica grew up with relatives who were in the restaurant business.
“I would spend summers with them,” she says, “just to be able to work at the restaurant!”
“My very first real job was at Wendy’s. At age fifteen, they made me a shift leader and gave me a key.”
Later, Monica was also a manager at I Can’t Believe It’s Yogurt in Bloomfield Hills and Birmingham.
After graduation, Monica would practice her driving skills on Woodward Avenue.
“I was not an eager driver,” she says. “I’d head north on Woodward to Long Lake and would turn around by the fascinating, castle-like building on the corner: the Fox and Hounds restaurant. I’ve always loved historical buildings.”
Years later, Monica – looking for a part-time job – began working there.
“As a guest for the restaurant’s very last dinner before they closed permanently,” Monica recalls, “I had an idea: the restaurant can be gone, and the building can be gone, but their desserts can still be here.”
And when she saw a “For Lease” sign in Troy’s Emerald Lakes Plaza – where she’d been coming for 30 years – she says, “a lightbulb just went on, and I knew ‘it’s time, now!’”
Monica, who’d been busy with her own dessert delivery business, was able to acquire the Fox and Hounds Pastry Den name, as well as the recipes for their beloved vanilla, chocolate and marble Celebration Cakes; their tortes and miniature pastries; and their signature buttercream.
And she has created — with a black-and-gold tin ceiling; the original “Fox and Hounds Pastry Den” wooden sign and their original, now-antique brass cash register; a meticulously painted, over-the-fireplace mural of a fox hunt; and a few sturdy, wooden tables and chairs – a true, comfy lair (with Wi-Fi) where customers can sit and enjoy coffee, tea, or hot chocolate and slices of buttercream cake or freshly baked scones, cookies, muffins, gluten-free Chocolate Decadent Brownies, croissants and quiches.
“We have the best buttercream ever! It’s not overly sweet. With a million buttercreams out there, not one is like ours,” Monica says. “It has a lot of butter, whipped a long time, and a high cream content.”
Monica’s daughter (also named Monica) works with her mom and recalls that, when they first opened, they would give samples of the buttercream to customers who were eager to compare it to the original Fox and Hounds’.
“They’d get on their phones,” says ‘Lil’Monica,’ and call their friends to say, ’Yes! It tastes the same: delicious!’”
She adds, “It’s all about tradition and carrying on the type of quality that many young people have never experienced. One of our customers brought in a photo of his Fox and Hounds wedding cake from 25 years ago. We were able to re-create it as a surprise for his wife’s 50th birthday.”
Owner Monica Nacianceno and her daughter, Lil’ Monica
“And now,” Monica says, “their younger generation orders special cakes from us for their own families.”
“Our clientele is so great,” Lil’ Monica says. “They come from all over to get their favorite dessert, and they appreciate our personal service.”
“We want to brighten peoples’ days,” says Monica, “and make them at home while we carry on some local history, right here in Troy — in our own, cozy, little castle.”
Troy resident Kathryn Murphy chuckled as she recalled the frustration of trying to talk on – and arrange repair for – an iPhone that had been grabbed and thrown by her 2-year-old.
“ ‘Please, Katie,’ ” my dad would say during our calls that were full of static and awful sound quality. ‘Please take your phone somewhere and get it fixed, so we can have an actual conversation!’ ”
“I’m a working mom with two toddlers,” Murphy explained. “I’d already been to my service provider for a repair that didn’t succeed too well. So, I was trying to get by, and I didn’t want to be without my phone again.”
But when Murphy noticed the gleaming, new uBreakiFix electronic device service location in her neighborhood, on Crooks Road near Big Beaver in Troy, Mich., she decided to stop in and attempt another repair.
“The store was welcoming and spotless,” Murphy said. “I was helped by a very friendly and sympathetic tech guy, who said they’d have my phone ready, hopefully, by the end of the day. Two hours later, my phone was fixed!” Kathryn added:“I’d been ready to just buy a new phone, so they saved me hundreds of dollars!”
The uBreakiFix business in Troy is one of five company locations to open in Metro Detroit during the past 15 months. And owners Drew Lessaris and Matthew, Ron and Joyce Harb have plans to expand into Macomb and Wayne counties, Brighton, Ann Arbor and Flint over the next two years.
Drew Lessaris (l) and Ron Harb (r) of uBreakiFix in Troy, Michigan
“I’d been looking for a business venture for this Detroit area,” said Ron Harb. “I’m from here and, though I moved to Little Rock (Arkansas) when I married years ago, I’ve remained a Detroiter in heart and spirit.”
“I did research and discovered uBreakiFix,” Harb said. “I met with the founders and couldn’t have been more impressed with their passion and work ethic.”
“And,” added Harb, “when I was looking for an operating business partner, I was blessed to find Drew.”
Moving here from Indianapolis, Drew Lessaris had also been moved by the passion and commitment of uBreakiFix’s founders.
“I could see that they were building for the long term, and that they based the business on robust technology, extraordinary customer service, the highest-quality parts, support for the growth of each team member and, especially, an ethical and transparent business model,” Lessaris said. “UBreakiFix, from the start, distinguished itself from all other device repair businesses,” Lessaris said. “We diagnose for no charge. We have a set price for each type of repair, a 90-day nationwide warranty, and we will match any (regular) repair price. If we cannot fix a device, there is no charge. Most importantly, we hire staff who care about people. We don’t see ourselves as a repair company, but as a customer service company.”
And their service has changed dread and disappointment into joy for many customers.
“We were able, after a whole day of trying, to restore hundreds of photos of a couple’s newborn when their phone got wet. That was a rewarding day,” Lessaris said.
“Yes,” agreed Harb. “So many people don’t know that turning on a phone with water damage is the worst thing you can do. The number one rule is to power off the phone so the current doesn’t destroy the mother board.”
“Just tell everyone to bring their water-damaged phones to us,” Lessaris said. “Water treatment for an iPhone 6 series is only $50!”
One of the people Lessaris hired, Ben Willoughby, started as a uBreakiFix tech in Indiana and moved to Detroit to join Lessaris’s team here asregional manager. At the Royal Oak location on Woodward Avenue, Willoughby enjoys guiding new staff members through the initial 30-day training period.
“The company provides such opportunities for its workers,” Willoughby said. “And the mindset is that the team is a family, not just a business. It’s a great place to be all the time, from Drew and Ron to the folks in corporate.”
“It is easier to teach people how to fix things than how to be nice, to be encouraging in a customer’s time of need,” said Justin Wetherill (Co-Founder/CEO), a Forbes “30 Under 30” honoree who opened the first uBreakiFix in Orlando in 2009 with partners David Reiff and Eddie Trujillo.
Justin Wetherill opened the first uBreakiFix in Orlando, Florida
A former data-base analyst with a degree in accounting, Wetherill shared the story of the company’s humble beginnings. “In 2009, right after opening my new iPhone 3G, I dropped it, and it broke,” Wetherill said. Unwilling to leave his phone at any of the bleak and dingy repair businesses nearby, Wetherill — a tech lover and tinkerer — decided to fix it himself.
Wetherill and Reiff then realized the extensive need for quality device repair and began a living room-based, mail-in business. When customers were willing to drive two hours or more to wait for a repair instead of mailing their phones, the three founders saw that brick-and-mortar locations were their next step.
UBreakiFix now has 325 locations, with nearly 700 being developed – and the company has completed more than 2.5 million repairs. “We’re really excited about the success and impact we’ve had in the Detroit area and with how receptive Detroit has been,” said Wetherill. “Focusing on people and process, profit has been a by-product and a blessing. We plan to keep growing and sharing with customers and employees.”
With a sleek and efficient website, a gleaming service area stocked with state-of-the-art equipment and a computerized, eye-catching marquee flashing on Maple Road, Troy Auto Glass is an ultramodern and ever-evolving enterprise.
But what makes owner Gary Laviolette most proud is that Troy Auto Glass is so “old-fashioned.”
“It’s hard to find good, small businesses that work like they did 20 years ago,” Laviolette says. “Social behaviors change, but you can’t underestimate what customer service means.”
And each member of Laviolette’s staff provides customers needing auto and windshield glass replacement the kind of service that generates five-star online reviews and enthusiastic referrals from highly satisfied clients and local car dealerships.
When Troy resident, Laurie Albert, needed to replace the windshield of her Mazda, she called a business she had used in the past.
“They were kind of nonchalant,” said Albert. “They didn’t ask me any details about my car, but said they could take care of the work and the insurance when I came in.”
“I then called the Mazda dealership for their advice, and they recommended Troy Auto Glass,” Albert added.
Albert’s concerns about the replacement process and questions about the windshield product were answered by Laviolette himself, who happened to take her call.
“Gary took time to explain what would happen, that he had the proper inventory, and that he’d easily be able to process the insurance claim. But the best part,” Albert said, “is that work was finished almost an hour ahead of the time they’d estimated!”
“Also,” she said, “the facility is clean, pleasant, and professional. It’s much more like a nice office building than an auto garage.”
The 55-year-old business was started by Gary’s dad, Ronald Laviolette, in Waterford, in 1962 and has been at its current location on Maple Road since 1978.
“As a 10-year-old kid,” Gary said, “I would drive in with Dad on Saturday mornings and do deposit slips, and take orders and phone calls. In high school, I did a co-op program here, attended staff meetings and learned even more. After high school, I was here fulltime.”
“And half of our employees have been here 20 years,” he added. “For some, it’s been 25 or 30.”
In those years, windshield technology has continued to change.
“Along with customer service, our concern is driver safety. We only use OEM (Original Equipment Manufacturer) products,” Laviolette said.
“Often, people looking to save money will have a service station replace their windshield. But that product may be from China and, in an accident, may not withstand a safe airbag release.”
He added, “And, with sensors, cameras and brackets, after-market and cheaper products cannot provide a safe fit.”
“Even the type of glue used contributes to safety,” Laviolette explains. “Ours is the highest quality, and we provide the proper drying time so that when a job is finished, the vehicle is completely safe. If a customer left here and was in an accident, the windshield would definitely remain intact.”
Laviolette and his staff are ready to meet the challenges of future auto innovations and heightened technology.
“Our technicians are highly skilled – and they care,” said Laviolette. “We are excited to keep up with the future, but we’ll always remain old-fashioned.”