“You never know what someone’s going to bring in or what you’re going to have to do,” said Pietz. “We’ve shipped car engines and even more than 200 windshields to Poland.”
“We do shipping, packaging, freight, crating large objects with wood, laminating, binding, printing fliers, post cards and banners,” said Pietz. “We also do house account services to small businesses and sort of become their shipping department. We also offer mailboxes and notary services. Out of the 90 stores in our region, we’re fourth in notary. We offer postal services, pick up services from homes if people don’t have a way of getting them here. We usually help people out.”
“This job is stepping up for me,” said Kosmatin. “I feel like this is more of a job that could be long-term rather than a job that you don’t know if you’ll have a good future. It’s different being only two people who work here. There’s a lot to learn, so I’m excited for it.”
While the businesses of the store revolve around shipping, Pietz emphasizes that customer service is actually the driving factor.
Rochelle DeSmet, business owner of CORE, is proof that Pietz and The UPS Store walk the talk.
Co-owner Paula Martinos-Mantay and her husband focus on giving young people, like Pietz and Kosmatin, the opportunity to grow professionally.
“Our business model revolves around treating our customers exceptionally well and offering a variety of services, so they can take care of all of their errands in one stop. And we’ve heard from our customers that we do provide that,” said Martinos-Mantay. “We have a great team of Millennials here. We like to support the young people, that’s why we’ve given them more responsibility.”
“We never want to gouge people,” said Pietz. “We tell you if it’ll be cheaper at the post office. We’re very straight forward with people. We’re not out to give you bad service.”