“We encourage that contact with customers. It differentiates us from other stores,” said Welch. “That customer contact makes the whole experience more enjoyable.”
With competition from big-box stores and more people ordering dry goods online for home delivery, Welch said, fresh specialty items like those found in the meat department are a forte for Hollywood Markets.
“When people have a holiday gathering with family and friends, they come back to us. They trust us and the quality,” said Welch. “When they want to make a presentation, they come to us, with the full-service meat counters. The same with the deli and produce. There are always ways to buy cheaper but you get what you pay for.”
There are several stories about how the Hollywood Markets name originally came about. Welch prefers one crediting his grandmother with picking the name.
“Nana Ross in 1950 flipped open a phone book and landed on Hollywood. That’s where the name comes from. It’s as a good a story as any,” said Welch. “There is Hollywood, California. The customer is always the star. We don’t use that slogan anymore but we still stick by that. It has to be that way for us to survive.”
Hours at the Hollywood Markets Royal Oak store are 8 a.m. to 9 p.m. Monday through Saturday and 8 a.m. to 8 p.m. Sunday.