Home Improvement Center Still Going Strong at 110

Home Improvement Center Still Going Strong at 110

Home Improvement Center Still Going Strong at 110

08
JANUARY 2020
BY CAROL HOPKINS
LBN Community Series

Rochester

Sometimes, 110 years old looks amazing.

Dillman & Upton near downtown Rochester — now 110 and still family-owned and -operated — provides customers with an array of home improvement services, including kitchen and bath design and remodeling, decking, doors and entry systems, interior trim, rough lumber products and windows and window installation. Patrons can also shop in a separate hardware section.

BRAD UPTON

BRAD UPTON

CEO, DILLMAN & UPTON

Can’t decide what you might want? Wander through 14 updated displays of modern kitchens and baths. Customers can see the latest in self-closing doors and drawers, unique woods such as rift-cut white oak, and interior-lit cabinetry.

Window, decking and door displays (including touch-activated electric doors) are arranged in a separate part of the building.

Curt Belaney of Rochester Hills was pleased with his new door. “Brandan Luther (an employee) was a true professional throughout the search, choice and delivery. (Installation) was perfectly done. Thanks to Dillman & Upton for improving our home,” Belaney said.

The business is run by brothers Brad Upton, the chief executive officer, and Todd Upton, the president. The brothers’ wives — Sue and Stacey, respectively — work there, too. All told, 60 employees are on staff to assist.

The business — founded around 1910 by Brad and Todd’s grandfather’s uncle, C.W. Upton — began as a place to buy lumber and coal. (Coal was phased out in 1960.)

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C.W. Upton’s nephew, Roy Upton, worked with him. C.W. also brought his son-in-law, Arthur Dillman, in as a bookkeeper. In the 1950s, the business was incorporated as Dillman & Upton.

Ownership has passed down through the Uptons; Brad and Todd’s father, Terry, worked in the business in the 1990s. Brad and Todd Upton now control the company, and Ryan Upton, Todd’s son, is on the staff, representing the next generation.

The showrooms have a fresh appeal, all updated in 2019, said Brad Upton. Customers include home-builders, remodelers, deck-builders and homeowners.

“Our biggest niche with local homeowners is installed sales,” he said. That means the installation of new kitchens, bathrooms, windows, decks and doors.

Homeowners thinking of a redo should take note: “One of the biggest returns on remodeling is the kitchen and bath,” he said.

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For customers considering an update to a kitchen, the Uptons note that the trend now in countertops is a composite quartz. “It’s easier to maintain (than granite),”  Brad Upton said.

Before diving into a new remodeling job, “interview a couple (of contractors) and get comfortable. The right architect and builder can make the experience a good one,” he said.

The Uptons keep a list of preferred skilled contractors — and they recommend getting the right people before any project is undertaken.

“We can provide a good referral for contractors, architects and engineers,” Brad Upton said.

Dillman & Upton also has experienced kitchen designers on staff. These professionals work with customers to design the room on a computer. A full kitchen redo can run between $25,000 and $100,000.

Customer Patrick Corey stated in a testimonial: “(Dillman & Upton have) excellent knowledge, great prices. Way better than dealing with a big-box store.”

A separate window and door showroom is also available. The Uptons work with many manufacturers, including Andersen and Jeld-Wen. In 2020, watch for the addition of a display of new high-end pocket doors, a type of sliding door that, when open, is kept inside the adjoining wall.

“The advantage? It’s dramatic,” Brad Upton explained. By “hiding” the doors, a scenic view can be revealed.

Dillman & Upton staff offer knowledge and service, Brad Upton said.

“We can assist you with rough lumber, trim lumber, kitchens, baths, doors and windows,” he said.

“We’d love to sell everything, we’re happy to sell anything,” he added. “We try to sell the things we are good at.”

Dillman & Uton is open 7:30 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 2 p.m. Saturday. Closed Sunday.

607 Woodward Street
Rochester, MI 48307
248-651-9411

Website

 

 

 

 

 

 

 

 

 

 

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Chief Financial Credit Union, a Perfect Corporate Citizen

Chief Financial Credit Union, a Perfect Corporate Citizen

Chief Financial Credit Union, a Perfect Corporate Citizen

23
OCTOBER 2019
BY REBECCA CALAPPI
LBN Community Series
Rochester
When Ashley Chambers started as a teller for Chief Financial Credit Union, she thought the job was just a way to work through school. Now, 10 years later, she’s the business development manager.

“Life has a way of working out,” she said. “I started at credit unions at 18, but I was immersed in the medical community at Oakland University. Something in the credit union sparked and this felt natural.”

ASHLEY CHAMBERS

BUSINESS DEVELOPMENT MANAGER,
CHIEF FINANCIAL CREDIT UNION
As a teller at the Rochester branch, she was close to Oakland University, so the job was a good fit. After graduating with her degree in nuclear medicine, she felt a tug toward Chief Financial.

She found a business relationship specialist job online with Chief Financial and applied. When she came in for the interview, the CEO remembered her.

“I was welcomed back with open arms. They said this was perfect—Go out in the community and make people ambassadors of Chief,” Chambers said.

Advancing quickly to manager, her job still takes her into the community to educate people on financial literacy and health.

“Our corporate social responsibility is a foundation at Chief,” said Chambers. “We were originally in Pontiac since 1941 and affiliated with GM. The running joke was we were founded out of a toolbox.”

In 2015, the corporate headquarters moved to Rochester with branches in Pontiac and Dearborn.

“We really wanted to become a part of this community, so we became the official credit union for Rochester University and Leader Dogs,” said Chambers. “And we make sure our employees volunteer there. The more or community thrives, we thrive. We hit the floor with roller blades.”

As business development manager, she looks for opportunities within the community, specifically related to health and finances.

Chief Financial sponsors the Bark and Brew as well as the Hometown Hustle.

“It’s important to make sure that what we’re delivering in the community is what they feel when they walk in a branch,” she said.

One of her favorite aspects of her job is educating young people on financial literacy.

“I’m from a little city where paycheck to paycheck is the norm. I realized none of the people I went to high school with know this [had financial literacy]. It’s important to me to reach as many people as we can,” she said.

Chambers continued, “For high school and college kids, it’s important for them to understand the importance for financial literacy and to build trust. You can’t have a good working membership relationship with trust.”

When she’s in the community, she uses stories from real people, and even herself, to help deliver the message.

“I feel life experiences really drive points home. It’s easy for me to pull up a member story and tell them how they came through. The big thing is to not make it scary. We’re laying the foundation now. Nobody deserves to live paycheck to paycheck. It’s our relationship that we have built with them that sets them up for the long haul.”

Chambers is as dedicated to the community as her employer.

“Our pride is never going to go away in our community. We’re here and we’re never going away. I love what I do, I love interacting with individuals and educating them and empowering somebody in a financial sense,” she said. “They’re loyal to us, we’re loyal to them. We want long standing relationships. We want them to know we are there for them.”

Rochester Branch (Main Office)
800-844-5440

chiefonline.com

 

 

 

 

 

 

 

 

 

 

 

 

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Holy Cannoli’s in Rochester: Global Fame with a Family Recipe

Holy Cannoli’s in Rochester: Global Fame with a Family Recipe

Holy Cannoli’s in Rochester: Global Fame with a Family Recipe

25
SEPTEMBER 2019
BY HONEY MURRAY
LBN Community Series
Rochester
There have been no official scientific findings that support her claim, but Sharon Pino Beheler, third-generation baker and member of the family team at Holy Cannoli’s in Rochester, says, “Cannolis keep you young!”

“All my grandmothers, aunts and uncles lived to be 100 – or just about,” she states, chuckling.

NICOLE SCHULTE-FRANEY (left)

OWNER, HOLY CANNOLI’S
“Grandma Sharon” also claims to be the fastest cannoli roller in the business, which opened on Main Street in Rochester in 2012 and faithfully follows the fifth-generation Sicilian-cream cannoli recipe that her grandparents brought with them from Palermo.

Depending on the number of special orders they may be filling for parties, holidays, retail customers and  corporate gifts (especially to doctors’ offices, salons, and schools), the Holy Cannoli’s crew might hand roll 1000-1500 pastry shells every day, wrapping each flat circle of light, homemade dough around a wooden dowel and then quickly dip-frying it to airy, golden, crisp, melt-in-your-mouth perfection.

“What we do is a lost art,” says Sharon, who is also a long-time owner of the Bank of Antiques in nearby Washington. “It is very labor-intensive, and people understand the quality. Many times, our customers’ own families always made cannolis, Cassata cakes and special cookies – but now many have lost the original recipes or have no one left to teach them the fine points.”

One of those fine points is the consistency of their cannoli filling.

The making of the cannolis began in 1896. They were for their region’s “Carnivale,” the celebration before Lent.

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“Our family recipe,” Sharon explains, “uses ingredients based on our region, a suburb of Palermo.”

She continues, “On the other side of the mountain, there were goats – and the cheeses they made included ricotta. On our side of the mountain, we had cows and made our sweet, smooth, Sicilian cream for filling our cannolis.”

And now, great-great grandchildren Andrew, age seven, and Benjamin, age four, are the sixth generation to be learning to roll cannolis — though, for now, they only fill their own.

Holy Cannoli’s owner, Nicole Schulte-Franey, says, “At three years old, Andrew knew the measurements for the dough’s ingredients as well as the proper texture. He’d say, ‘No, Aunt Nicole. It’s too dry!’ or, ‘It’s just right.’”

Using traditional recipes, time-tested techniques and quality ingredients, Holy Cannoli’s continually innovates new products and flavors.

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“We have created over 125 flavors of cannoli fillings,” says Nicole’s mother, co-owner and master baked goods creator Cathy Schulte, who is a warm and welcoming presence for the Rochester store’s guests. “Some of the current favorites are key lime, cherry almond and raspberry white chocolate. And we offer gluten-free cannolis, which we make in our Berkley location and have available here, in Rochester, as well.”

They have also created unique ways of packaging the cannolis and fillings.

For retail sale, parties, office luncheons and other special events, Holy Cannoli’s offers “heavenly chips and cannoli dip:” big-bite pieces of cannoli shells for dipping into the cream, which is packaged on the side.

For Mardi Gras, they fill hundreds of paczkis with cannoli, and for national donut day, they served cannoli-filled donuts.

“We make cakes, cupcakes, cookies and dessert trays for weddings and showers – or just because you’d like a dessert for yourself.”

And when the Big, Bright Light Show in downtown Rochester is happening during the holiday season, they are open from 11 a.m. until 10 or 11 p.m., with lines of excited customers reaching out the door.

One of those customers is Holly Mincer, from Sterling Heights.

“My best friend is Italian,” she said, “and she is a fantastic cook and dessert maker.”

“I wanted her to have a delicious treat that she didn’t have to make herself,” she laughed, “so we came here. My friend tried the cannolis and a traditional, unique Italian fig cookie called cucidati (“coochi-dotti”) and said they were the best she’d ever had!”

Last winter, Holy Cannoli’s made new fans from around the United States when they attended a Goldman-Sachs event in Washington, D.C., for which they made over 10,000 hand-filled cannolis.

“If we get asked to do something, we just figure out a way to make it happen,” Nicole says.

In 2017, while at Detroit’s US-China Small Business Conference, event host and Chinese e-commerce giant Alibaba expressed keen interest in making Holy Cannoli’s products available to Chinese citizens who yearn for high-quality goods from midwestern America.

“So, this baby that is our business is walking,” says Nicole, “maybe, with continued product development, all the way to China. We’re in an extremely exciting position.”

“Meanwhile, here in Rochester and at our Berkley store, we have great customers that are like family,” Cathy says. “People may come in grumpy, but they leave happy.”

A smiling, nine-year-old guest says, “I love this place. It’s magical!”

As Sharon leans over to give him his rainbow-sprinkled cannoli, she whispers, “I hope you keep coming here until you turn 100.”

Holy Cannolli’s

 

415 Main Street
Rochester, MI  48307
248-804-4243

holycannolis.com

 

 

 

 

 

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